FAQ

We offer $5 flat rate shipping within the US for all orders under $50. Orders over $50 qualify for free shipping. No coupon code is necessary to redeem free shipping.

Orders may be shipped via USPS, UPS, Fedex, or DHL.

We offer free local delivery for residents of the 29609 and 29601 (Greenville, SC) zip code. If your shipping address qualifies, you will see this option during the checkout process.

Finally, we offer free local pick up every Thursday from 4-6pm at our 400 Birnie St location by appt only.

Orders will be shipped out within 2-3 days of roasting. See our roasting turnaround policy for more info.

I'm happy to offer free local delivery to all addresses in the 29609 and 29601 zip code. If your shipping address qualifies at checkout, you will automatically see this as an option, along with a time range of when to expect your delivery.

Local pick-up is available by appointment only. I will contact you and coordinate a time. This option is for online orders placed in advance. I will notify you by email that your order is ready for pick-up, with exact access instructions. The location is 400 Birnie St, Greenville, SC 29611.

I typically roast at the beginning of the week and then promptly ship. I ship as fresh as possible. If I have coffee already roasted, then I take into account the coffee type and how fast it ages and also how far the shipment is to ensure that your coffee drinking experience is perfect. I store coffee in airtight bins before shipping which slows the aging process. If you have any issues, just reach out to me alex@calibrationcoffeelab.com and I will take care of you.

As the business grows, I hope to be able to roast multiple times a week to provide more desirable order to receipt timing, but in the early stages this will allow me to fill out the roaster and produce less waste. After a shipping label is created, you will receive an email with a tracking number.

Wholebean coffee stored in airtight bags or vessels can hold flavor for about a month. It also depends on the specific coffee.

For example, some coffees when stored well may maintain fruit characteristics for 30 days where some more nuanced flavors may drop-off in another coffee in 2-3 weeks. 

Ground coffee is best used 1-2 weeks after roasting.

But if it still tastes good, drink it!

If you are dissatisfied with your purchase, please contact me at alex@calibrationcoffeelab.com and I'll take care of you.