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Frequently asked questions
What are your shipping options?
We offer $5 flat rate shipping within the US for all orders under $50. Orders over $50 qualify for free shipping. No coupon code is necessary to redeem free shipping.
Orders may be shipped via USPS, UPS, Fedex, or DHL.
We offer free local delivery for residents of the 2960 (Greenville, SC) zip code. If your shipping address qualifies, you will see this option during the checkout process.
Finally, we offer free local pick up every Thursday from 4-6pm at our 400 Birnie St location.
Orders will be shipped out within 2-3 days of roasting. See our roasting turnaround policy for more info.
Do I qualify for free local delivery?
I'm happy to offer free local delivery to all addresses in the 29609 zip code. If your shipping address qualifies at checkout, you will automatically see this as an option, along with a time range of when to expect your delivery.
How does local pickup work?
Local pick-up is available at the lab on Thursdays from 4-6PM. This option is for online orders placed in advance. I will notify you by email that your order is ready for pick-up, with exact access instructions. The location is 400 Birnie St, Greenville, SC 29611.
What's your roasting turnaround time?
I roast at the beginning of the week (Monday/Tuesday) and have your coffee packaged and shipped a day later to allow for QC checks. Orders placed Monday through Sunday will be roasted the following Monday. Orders will then be shipped out within 2-3 days of roasting.
As the business grows, I hope to be able to roast multiple times a week to provide more desirable order to receipt timing, but in the early stages this will allow me to fill out the roaster and produce less waste. After a shipping label is created, you will receive an email with a tracking number.
How long will my coffee stay fresh?
Coffee stored in airtight bags or vessels can hold flavor for about a month. It also depends on the specific coffee.
For example, some coffees when stored well may maintain fruit characteristics for 30 days where some more nuanced flavors may drop-off in another coffee in 2-3 weeks.
In my opinion, coffee is best 4-12 days after roasting for peak freshness and aroma. I have noticed that certain herbal flavors may appear when coffee begins to age, such as a hint of mint or lavender, let me know if you experience something similar. If it still tastes good, drink it!
Do you have a return policy?
If you are dissatisfied with your purchase, please contact me at email@example.com and I'll take care of you.